Support
Tell Cloudn't what is going wrong. You do not need a ticket number, and you do not need to know how the mail is set up.
Write what you see
Sign in and say what is going wrong, in ordinary words. Mail is not arriving. A person cannot open the files. Someone is joining on Monday. Cloudn't looks at what it already knows about the company before it asks you anything it can determine itself.
What not to send
- Passwords, backup codes or copies of keys. Cloudn't will not ask for them in the chat.
- Full card numbers. Stripe stores the payment method.
- Another company’s data. Cloudn't only works on your company.
Free
Cloudn't tells you what to do. It can check, compare and recommend. It does not order or change the setup for you. There are 40 questions a month. If you need Cloudn't to do the work, that is Pro.
Pro
Cloudn't does it. It watches around the clock, fixes safe problems, and takes incidents. You still approve important changes. High-risk or destructive work needs a clear yes. History of what changed stays in the product.
If Cloudn't itself is down
Current status of the website, the app, chat, accounts, and domain orders is on Status. A company's own mail and files are not on that page.
If you cannot sign in
Use the Sign in link on this site. If the account is new, Register first. Security weaknesses in Cloudn't itself belong on Report security concerns, not in a public channel.
Other questions
Journalists use Press & media. Advisors who introduce companies use Affiliates. Help for a company happens in the product, after you sign in.
Ready when you are. Cloudn't will write when you can start.